SCL Partnering and Outsourcing Half Day Master Class - 4 March 2010
Outsourcing contracts depend on a partnering relationship between customer and supplier. Too often one or both parties just pay lip service to this concept, sometimes with dire results.
This master class investigates the meaning and importance of this partnering concept in outsourcing. It identifies the issues and reviews them from the viewpoint of each of the customer and supplier.
Chair:
Kit Burden, Partner, DLA Piper UK LLP
Speakers:
Clive Davies, Senior Counsel, Fujitsu Services Limited, Chair, SCL
Joel Harrison, Associate, Milbank Tweed Hadley & McCloy LLP
Richard Hawtin, Partner, Baker & McKenzie LLP
Simon Winter, Global Engagement Manager & Head of UK Insurance, Wipro Technologies
Programme:
11.30 – 12.00: Registration
12.00 – 12.15: Chair’s Introduction - Kit Burden
12.15 – 13.00: Keynote Speech “The True Meaning of Partnering in Outsourcing” - Clive Davies
- What is partnering in the context of outsourcing contracts?
- Why does partnering matter?
- Which outsourcing contracts would benefit from a partnering approach?
- Is it really a concern for lawyers, or more of a behavioural issue for the project team?
- OGC guidance note for public sector contracts on partnering
- An example of an outsourcing contract where partnership has promoted successful delivery
13.00 – 13.45: Sandwich lunch
13.45 – 14.30: Partnering and its impact on the Dynamics of Negotiation - Joel Harrison
- Identifying what each party really needs to get out of the deal.
- How should the negotiation meetings and workstreams be structured?
- Being open with each other without giving everything away.
- What are the warning signs the parties aren't getting it right?
- Second time lucky: the dynamics in second (and subsequent) generation deals.
14.30 – 15.15: Partnering from the Customer Perspective - Richard Hawtin
- What might a customer want?
- Encouraging the right future behaviours
- Avoiding breaking it before you start
- What might a customer contribute?
- Does the contract matter?
- Hard coding obligations, processes or both?
- Using the contract or locking it in a drawer?
15.15 – 15.30: Tea
15.30 – 16.15: A Service Provider's View of Partnering - Simon Winter
- Understanding what a Service Provider needs to make a project "a success"
- What causes a Service Provider pain?
- What DOES work in terms of partnering from a Service Provider perspective?
- What DOESN'T work, and why?
- Top tips for establishing a successful framework
16.15 – 17.00: Panel Session led by Kit Burden
17.00: Close of Master Class
Speakers Details
Kit Burden - Chair
Kit is Head of the Technology, Sourcing and Commercial Group at DLA Piper. Kit is one of the world's foremost outsourcing lawyers and is listed as such in the various legal directories. He advises both customers and suppliers in relation to all manner of IT and business process outsourcing projects. He is a frequent writer and speaker on outsourcing related topics.
Clive Davies
Clive is Senior Counsel at Fujitsu Services Limited. He specialises in major IT and outsourcing project contracts. He has over a decade of experience advising customers and suppliers in the public and private sectors. He advises on all aspects of IT contracts including standard terms, software licences, development agreements, integration agreements and service contracts. He also advises on data protection and e-commerce.
Clive is Chair of SCL and one of the editors of Communications Law. He participates in the activities of Intellect as a member of various industry working groups. He regularly writes articles and speaks on his subject at events.
Joel Harrison
Joel Harrison is an Associate in the Communications, Technology & Outsourcing group at Milbank, Tweed, Hadley & McCloy and is based in the firm's London office. Joel has acted for both customer and supplier clients on a wide range of matters, including information technology projects, outsourcing transactions (both ITO and BPO), data privacy and information security.
Richard Hawtin
Richard is a Partner in Baker & McKenzie's London technology group and a member of Baker & McKenzie’s global outsourcing and offshoring practice group. Richard specialises in information technology law including, in particular, major outsourcing transactions, high-value software development agreements and other large-scale technology projects.
Simon Winter
Simon is an experienced Senior Manager within Wipro Technologies UK Financial Services Practice with global responsibility for a strategic client relationship. Simon is responsible for senior executive level client stakeholder management, addressing their 'wants and needs' from an engagement perspective and ultimately ensuring that their customer advocacy is strong. Furthermore, he maintains ultimate responsibility for Wipro's global client engagement team.
In addition, Simon leads Wipro's business activities in the UK Insurance market, managing a consultative sales & client engagement team delivering accelerated growth.
Administration notes:
The cost of attendance at this Master class is £125.00 + VAT (£146.88) for members and £175.00 + VAT (£205.63) for non-members. VAT invoices will be issued to all delegates.
If you wish to attend this master class please book online or email caroline.gould@scl.org and request an invoice. Fees can be paid by cheque (cheques should be made payable to “Society for Computers and Law” please), Mastercard, Visa, Switch or bank transfer. All invoices for attendance at this master class must be paid within 30 days of the invoice.
The SCL membership year runs from 1 April to 31 March each year. Non-members wishing to join the Society will be entitled to membership of the Society valid from now until 31 March 2011 including at least 6 copies of the SCL magazine “Computers & Law” plus notification of future SCL events. The cost of a SCL membership is £95.00.
If you have any queries about your application for this master class or SCL membership please contact
Caroline Gould
Tel: 0117 9237393
Email: caroline.gould@scl.org
Under the Solicitors Regulation Authority CPD scheme, ILEX’s CPD Scheme and the Bar Standards Board – new and established practitioner programmes this event is accredited with 4 hours.
Booking terms and conditions: Application online or by email constitutes a firm booking and an undertaking to pay the event attendance fee. Cancellations will not be accepted (and refunds made) unless received in the Society’s offices in Bristol at least one week before the date of the relevant event or meeting.
Society for Computers and Law, 10 Hurle Crescent, Clifton, Bristol, BS8 2TA.
It may be necessary for reasons beyond the control of the Society for Computers and Law to change the content/timing of the programme and/or speakers.
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