In the second part of our four-part series looking at the principles and tools involved in legal design, Legal Design Engineer, Charlotte Baker, looks at why legal design is necessary.
Clients will appreciate lawyers who make the effort to step into their shoes, think about what they need and deliver something of real value to them. Practising legal design also enhances the client relationship. Listening to your clients, engaging and collaborating with them to deliver tailored solutions will increase trust, empathy and understanding.
Improved Legal Understanding and Compliance
If they are presented with a clearer and more engaging legal product (such as a contract), users will be more confident about their rights and obligations. This increased legal understanding and engagement will likely lead to more compliance, fewer disputes and shorter negotiation times. We can start to build a legal system that people can more actively engage with.
Foster Innovation and Create Value
There are people in your team, organisation and client network with fantastic insights and ideas for how you can improve. Legal design gives those people a platform to think creatively and unlock ideas and potential within organisations – creating new revenue and efficiency opportunities. These might be completely new ways of doing things or adjustments to existing services. For in-house legal teams this can be a game-changer; they can become facilitators, innovators and value-creators within their organisation, instead of a road-block or a business cost.
Eventually, we’ll have to!
Nowadays, human-centred design is being demanded more and more. There are 3 main reasons for this:
Charlotte Baker is a Legal Design Engineer at Wavelength.law - the first regulated legal engineering firm in the world, based in Cambridge and London and operating globally. As a Legal Design Engineer, Charlotte applies creative and design thinking to the law; which includes using these approaches to focus on the user experience in the legal processes and solutions that Wavelength develop. Charlotte is also an experienced commercial and corporate lawyer, before becoming a Legal Design Engineer, she worked in-house as a lawyer at the BBC and Cambridge Assessment, and in private practice at the law firms Allen & Overy (the Netherlands) and Chapman Tripp (New Zealand) where she specialised in mergers and acquisitions, equity capital markets and general commercial and contract law