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Professor Mari Sako and her colleagues at the Said Business School at Oxford University are involved in research about aspects of outsourcing contracts. They aim to arrive at a fine-grained understanding of the role of contracts and lawyers in promoting effective outsourcing relationships through a questionnaire survey and interviews. The study will explore a number of issues, including the role of lawyers in the outsourcing lifecycle, the use of SLAs and gain sharing arrangements to structure incentives, built-in mechanisms to adapt the scope of the contract to changing circumstances and the career background and professional identity of the lawyers involved.
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SCL, with Bill Jones and Richard Stephens taking the lead, has agreed to offer what assistance it can – especially in encouraging members to respond. A full article about the initiative can be read here.