The Internet is being waved in front of businesses large and small as the future for prosperity. The oft-touted battle cry is ‘benefit from a world market at your fingertips’. Nevertheless, despite government pressure to join the fray, the EU reports that many smaller businesses (SMEs) are reluctant to go online. They also conclude that access to affordable alternative dispute resolution (ADR) is necessary to give SMEs confidence in cross-border trading. It is easy enough to pinpoint a need but developing a real solution, E-Arbitration-T, has been a much longer story with players across Europe.