A joint set of predictions focuses on legal tech and changes in the way legal services are provided.
From Sam Moore and Callum Sinclair of Burness Paull LLP
2017 was a breakthrough year for legal technology in terms of broad acceptance and adoption of particular applications. We believe that 2018 will be a year of ‘multipliers’, ie how those discrete legal tech products can be interfaced with one another, and leveraged to become greater than the sum of their parts. This will necessitate a deeper understanding of package APIs and degrees of data interoperability, concepts which until now have received relatively little attention from the profession. Artificial intelligence will continue to provide new tools, but increasingly we will need emotional intelligence to wield them and keep the ‘service’ in ‘legal services’.
Good communication has always been crucial to good client service, and we believe 2018 will bring specific innovations in how we lawyers communicate with our clients in an increasingly data-centric world. We expect to see new tools coming to the market to streamline how we share key information at each step, and giving our clients better visibility of their data. The days of playing ‘phone tag’ may finally come to a welcome end, if clients can access real-time data about their matters via new project collaboration or reporting tools.”
Sam Moore is a Legal Technologist (Qualified Solicitor) AMBCS at Burness Paull LLP
Callum Sinclair is a Partner and Head of the Technology Sector and Divisional Head of Commercial at Burness Paull LLP