Technological developments are often launched amid a barrage of publicity about how they will change our lives. Many fail to live up to the initial hype. The Internet is one technological development which has fully matched (and exceeded) initial expectations. It has fundamentally altered the way in which we do business and is now a core facility used in everyday business life. Jonathan Maas looks at how the Internet has been and is being used to change the way in which legal services are provided and considers how it may change working practices in the future, how it affects lawyer/client relationships and what opportunities it offers for law firms to deliver services more effectively.