Local Government and CRM – The Legal Issues
Paul Russell looks at the legal barriers to full CRM (customer relationship management) integration in local government and suggests that cultural barriers may really be the main stumbling block….
Paul Russell looks at the legal barriers to full CRM (customer relationship management) integration in local government and suggests that cultural barriers may really be the main stumbling block….
Laurence Eastham takes a sideways look forward….
Two new groups have been announced and a full programme of KM Group events revealed….
Claim CPD for reading Computers & Law From February next year you will be able to transform the time you spend reading Computers & Law into CPD. This new member benefit will be available with the launch of the revamped SCL Web site, scheduled for release at the end of January 2006. The CPD scheme…
The Internet has opened up new channels of communication and ways of doing business. It has generated new possibilities for businesses to compete effectively in the open market. It has also created new ways in which companies (and individuals) can engage in commercial mischief such as exploiting the property rights of others without authorisation. In…
“Freedom of contract has fallen, but I cannot believe that it has fallen that far” remarked HHJ Bowsher in Grovedeck Ltd v Capital Demilition Ltd. Although his remark was expressed in a different context, Adrian Hughes and James Bowling take the view that freedom of contract is on the march again in the approach of the courts to clauses allocating risk in IT contracts…
The more I researched and considered the issue, the more convinced I became (as I thought I would) that indeed considerably more can be done with generic products than most firms probably appreciate and that this is going to increase steadily over the coming years. This is a debate whose time has truly come and…
The 19th-century French acrobat Charles Blondin once challenged a member of his audience to climb into a wheelbarrow he was about to push along a tightrope strung across Niagara Falls. Understandably, the terrified soul refused the invitation. Since taking the reins in late 2003, Stephen Carter and his team at OFCOM have embarked upon an…
Read More… from Can OFCOM achieve the wireless balancing act?
The regulatory limitations affecting international transfers of personal data have been a controversial issue since the early nineties. Even before the deadline for implementation of the 1995 Data Protection Directive kicked in, businesses across the European Union struggled to find a way to accommodate their normal data sharing and communication practices to the impending legislation….
Read More… from Transferring data through model contracts: original clauses v alternative clauses
Kit Burden explains why IT security matters to technology lawyers or at least should matter. This article is based on his presentation to the Law Society of Scotland/SSCL Conference earlier this year…
Read More… from IT SECURITY – What Every Technology Lawyer Needs to Know about IT Security