Editorial

Data Retention Periods

Will Roebuck of the e.centre, the trading name of the Association for Standards and Practices in Electronic Trade, has prepared this list of retention periods. Can readers suggest more?

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Time to Own Up to E-mail Management

Companies are still unwilling to take ownership of e-mail management despite evidence that misuse of systems is widespread and a serious threat to senior staff and business standing. To prevent classic buck-passing when incidents arise, Ian Davidson, Waterford Technologies’ UK Country Manager, argues the case for fostering a culture of departmental e-mail management.

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IT and the London Civil Courts

This article is an edited version of Lord Justice Brooke’s recent lecture to the London Solicitors Litigation Association.

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Offshore Outsourcing - Learning From Experience

In the wake of the offshore outsourcing phenomenon, Peter Hall, Bill Jones, Kevin Lowe and Patrick Brodie, partners at Wragge & Co LLP, look at the various structures that might be considered. The article looks especially at India and the special considerations, and tax breaks, which apply there.

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‘Counting the Cost of Poor CRM Strategies’

Martin Ashfiled of Performance House explains why, with over 60% of queries not being resolved and 25% of calls not being charged for, law firms need to pay attention to client relationship management (CRM), or else pay the price of delivering an unacceptable service.

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