Addressing ‘New’ Challenges to ODR Implementation

Darin Thompson continues his series of articles on online dispute resolution. In this third article in his series, he looks both at service channels and system design options before turning his attention to identity, confidentiality, privacy and security….

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Multi-vendor Outsourcing in Practice

Multi-vendor outsourcings have become an established part of the central government contract landscape over the last few years. Roger Bickerstaff has worked on a variety of multi-vendor projects, advising both public sector customers and customers and private sector bidders. In this article, he uses his practical experience to identify some of the key issues that are emerging in the conduct of these procurement processes….

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